Questions we hear every day

Most clients are fully operational within 2–4 weeks of onboarding. The AI Receptionist is typically the first system activated — often within the first week. We configure your call script, qualification criteria, and CRM integration in parallel. You don't need to do any technical setup; we handle everything.

Yes — that's the entire point. The AI Receptionist operates 24/7/365, including evenings, weekends, and holidays. It answers calls, qualifies prospects, and books appointments even when your office is closed. After-hours and weekend calls are often your highest-value intake opportunities because your competitors aren't answering either.

We configure warm transfer rules for your practice. Urgent calls — emergencies, high-value inquiries, or requests you specify — can be immediately routed to an on-call team member. For after-hours situations where no human is available, the AI captures full intake details and triggers an immediate alert to the appropriate contact, so your team can follow up within minutes.

Absolutely. Every AI Receptionist is custom-configured for your specific business. For law firms, we script qualification questions around case type, statute of limitations, jurisdiction, liability, and injury severity. For insurance agencies, we screen by coverage type, location, and policy fit. For contractors, we triage by job type, urgency, and service area. The AI reflects your qualification logic, not a generic template.

Yes. We configure two-party consent disclosures at the start of every call, tailored to your state's requirements. If you operate in an all-party consent state (California, Florida, etc.), we ensure callers are notified and consent is recorded. We also advise on any other compliance considerations relevant to your practice area during onboarding. Note: CHENNOL is not a law firm and does not provide legal advice — we configure the disclosure architecture and recommend you review with your counsel.

The AI Receptionist captures intake information only — name, contact details, reason for call, and qualification answers. It does not access your case management system, client files, or privileged communications. All captured data flows into your designated CRM, which you control. Data handling specifics are discussed and agreed upon during onboarding.

Onboarding begins with a discovery call where we audit your current call flow, identify your highest-priority intake gaps, and size the revenue opportunity. We then configure your AI Receptionist script, connect your calendar and CRM, set up call routing rules, and deploy — walking you through each step. Most businesses require minimal input from their team during setup. Our goal is to be live and capturing leads as quickly as possible.

Our standard agreements require a 90-day initial commitment to allow sufficient time for configuration, go-live, and optimization. After the initial period, plans are month-to-month. We're confident in the results — if the system isn't working for you after proper deployment, we'd rather fix it than hold you to a contract. Full terms are shared during the discovery call.

Traditional virtual receptionist services use human agents working in shifts — meaning coverage gaps, inconsistent scripting, and per-minute billing that scales with call volume. Our AI Receptionist/Intake Infrastructure costs the same whether it handles 10 calls or 1,000 in a month, never calls in sick, and applies your qualification logic consistently on every single call. It's infrastructure, not a staffing solution.

Yes — and we recommend it. The Intake Starter tier is built around the AI Receptionist as the single core product. Once you see it working and understand your intake volume, we can layer in lead generation, SEO, and advanced CRM automation to fill the top of your pipeline with more qualified inbound calls for the AI to capture.